New partnerships often arise from the need for a unique business approach. For our brand partner, a furniture brand that creates inviting and relaxing home spaces, finding a new logistics partner that aligned with their values, goals, and high-service standards was key.
They were growing in popularity and looking for a new partner who prioritized their brand and truly cared about their customers. Enter GoBolt. With our hands-on and efficiency-driven approach to logistics and customer service, they improved delivery processes, reduced error rates, and increased customer satisfaction.
Settle in for a tale of how this was achieved.
| 262% order volume growth from 2022-2023 | Improved on-time appointments to 95% | Lowered error rate to 2.75% |
The Brand
Home is more than just a place to lay your head. Our brand partner understands that our homes often double as an office, a late-night diner, a concert hall, and a playground. Our homes are our sanctuaries, offering a retreat from the outside world. No matter their size or state of cleanliness, they should be welcoming, relaxing, and uplifting spaces in our lives. Their eco-friendly, slipcovered furniture is designed with beauty and functionality in mind, achieving an aesthetic, laid-back vibe while keeping maintenance easy. This isn’t simply a brand; it’s a lifestyle.
The brand’s versatility, washability, and customer care launched its popularity. Beyond the brand’s fundamental need to find a partner capable of scaling their operation, they wanted a third-party logistics partner that could match their level of customer care.
The Challenge
The brand was facing numerous issues with its logistics and fulfillment processes. Initially using a smaller delivery partner, they struggled to achieve cohesive logistics strategies and consistent service standards. It just wasn’t right. Adding to the challenges, the company’s delivery error rate had reached double digits.
As they grew, they built an internal department dedicated to vendor management and delivery-related customer experience. The company’s continued growth and desire for cohesive service served as a catalyst to diversify its partners.
They set a goal to reduce their aggregated issue rate to the single digits, a significant challenge given the nature of their products. Furniture logistics are inherently difficult due to the size and weight of the items, and mistakes can be straining on customers and brands.
They needed a partner that would carefully handle its timeless collection blending comfort with elegance, from luxurious sofas and sectionals to solid-wood dining tables.
They started shopping around for vendors and eventually came across GoBolt.
The Solution
They were instantly drawn to GoBolt’s hyper-focus on intricate details, optimization, and sustainability. Our use of electric delivery vehicles, agility, and fresh outlook on logistics made them feel right at home. They also valued GoBolt as being a newer voice in an established logistics space. There was a comfort, a kinship, with the newcomer in the furniture realm.
Today, GoBolt provides end-to-end logistics services, including inventory management, fulfillment, last mile white-gove service, and returns, to deliver customer orders throughout their largest market; California.
The Results
Increased shipment volume, reduced error rate + higher on-time appointments
- Order volume growth from 2022-2023: 262%
- Reduction in error rate: 76%
- Percentage of on-time appointments: 95%
They saw a significant, almost instantaneous, impact with GoBolt. Brought on at a time they were experiencing exponential growth, GoBolt helped manage the company’s 262% growth in order volume, while reducing its overall delivery error rate across California.
Starting with a double-digit issues rate, they set a lofty internal goal to lower its issue rate to 5.5% across its logistics partners. Since launching in 2023, GoBolt was able to reduce its issue rate in California by 76%, to a stable rate of 2.75%.
Final Thoughts
Our partnership highlights the importance of finding the right vendors who truly care about your brand and shoppers. This collaboration demonstrates that a personalized logistics approach can drive business growth and enhance the customer experience. In seeking out a partner who addresses logistics challenges from a fresh perspective, they have scaled their business, lowered their error rate and, most importantly, enhanced their shopper experience.
Key Takeaways and Benefits
- Smooth Onboarding: When onboarding a brand we get into the weeds of our new partner’s operations — no detail is too small. We act as a true extension of our partners’ operations and take a hands-on, fully transparent approach to ensure our goals and operations are totally aligned.
- Quick Issue Resolution: While it’s impossible to prevent every issue, if something goes wrong, our brand partners appreciate our team’s responsiveness, willingness to receive feedback, and actionable steps to resolve, and prevent, issues.
- Enhanced Transparency: We meticulously track all logistics activities to effectively identify patterns and manage our performance. We provide our brand partners with complete visibility, allowing us to collaboratively prioritize resources, measure progress, and transform our services.
Ready to scale? Get in touch with the GoBolt team today to discover how our end-to-end logistics solutions can support your brand’s growth while elevating everything from your fulfillment operations to customer experience.
