How GoBolt Achieved a 95% Restock Rate and Improved Returns Processing Speed & Accuracy with Two Boxes
The Challenge: Inefficient Returns Processing Threatens Brands’ Profitability
Returns have become a significant challenge in ecommerce, with 52% of retailers stating that returns management is the most appealing value-added service from a 3PL, based on GoBolt’s 2025 State of Supply Chain report. However, most 3PLs struggle with inefficiencies, leading to higher costs and customer dissatisfaction.
As ecommerce growth stabilized post-pandemic, brands faced an increased volume of returns that threatened their bottom line. At most 3PLs, returns often sat in warehouses for weeks, resulting in lost revenue and operational inefficiencies.
Jarrett Stewart, SVP of Commercial at GoBolt, saw this as an opportunity. By streamlining returns, GoBolt could offer a valuable service that most 3PLs were failing to provide. However, to do this effectively, they needed to overcome four key challenges:
- Enhance visibility into the returns process: GoBolt wanted to provide Merchants with more insights into their returns.
- Speed up returns processing to reduce fraud: With 27% of retailers considering returns software critical for fulfillment operations, GoBolt needed a solution that could process returns quickly and accurately to prevent fraudulent refunds.
- Eliminate costly internal tools: Building and maintaining proprietary returns software required significant engineering resources and high costs.
- Improve team efficiency: Returns processing relied on a small number of employees, creating bottlenecks when staff were unavailable.
The Solution: Two Boxes Transformed GoBolt’s Returns into a Competitive Advantage
GoBolt partnered with Two Boxes to create a scalable, tech-enabled returns solution that addressed these challenges and turned returns processing into a revenue-generating service.
- Seamless integrations improved Merchant onboarding: Two Boxes’ native integrations with leading returns platforms like Loop, Happy Returns, AfterShip, Frate, and REDO eliminated the need for timely integration builds.GoBolt only needed to integrate Two Boxes with its warehouse management system, saving time for their merchants.
- Digitized SOPs streamlined processing for merchants: GoBolt leveraged customizable digital workflows that guided employees through each step of the returns process. This made it easier to train staff across multiple brands and increase processing speed and accuracy.
- Faster processing improved fraud detection: Two Boxes enabled GoBolt to offer brands a two-day SLA for returns processing. This rapid turnaround allowed brands to verify return authenticity before issuing refunds, preventing fraudulent returns and reducing financial losses.
The Results: Faster Returns, Higher Restock Rates, and Happier Merchants
Today, returns processing is a core part of GoBolt’s fulfillment offering, giving brands a competitive edge in their reverse logistics. The partnership with Two Boxes has delivered measurable improvements:
- 95% restock rate ensures that nearly all returned products are quickly reshelved and resold.
- 100% tracking of line-item returns data, giving brands full visibility into their reverse logistics performance.
Returns Management is More Important Than Ever
With 52% of retailers prioritizing returns management and 49% wanting their 3PL to invest more in inventory management, GoBolt’s returns solution offers a compelling advantage. By combining tech-driven efficiency with sustainable practices, GoBolt helps brands maximize recovery from returns while maintaining high customer satisfaction.
Looking to streamline your returns process? Set up a call with GoBolt to learn how our advanced returns solution can improve your bottom line and customer experience.
