FAQs
GoBolt is building the largest sustainable supply chain network, offering warehousing, pick and pack, shipping, and last mile delivery solutions. With a growing network of warehouses across North America and custom-built apps, GoBolt gives merchants more control, transparency, and the ability to scale.
GoBolt proudly offers carbon-neutral deliveries by prioritizing delivery in an electric vehicle and sequestering equivalent carbon emissions when that is not possible. Visit our company page to learn about our mission and team.
GoBolt currently operates in 12 major metropolitan cities across North America. We’re continuously expanding our network to serve even more businesses and customers. See our list of service areas.
GoBolt provides a range of services including last mile delivery, fulfillment, and returns processing. Learn more about our services.
GoBolt serves a wide range of industries, including retail, ecommerce, fashion, electronics, furniture and more. Learn more on our industry solutions page.
Yes, GoBolt typically partners with merchants who process at least 3,000 orders per month. This threshold allows us to optimize our logistics and delivery services, ensuring we can offer the highest level of efficiency, scalability, and cost-effectiveness.
The best way to contact us is by filling out the Get a Quote form on our website.
GoBolt’s Fulfillment solution provides a range of services including order processing, inventory management, pick and pack, shipping, and returns processing. They offer end-to-end fulfillment solutions designed to streamline operations and enhance efficiency.
GoBolt’s fulfillment centers are located in major metropolitan cities across Canada, including Toronto, Vancouver, Montreal, Ottawa, and Calgary, as well as in key states in the U.S. such as New York, Texas, Florida, California and Georgia. We are continually expanding our network to enhance our service capabilities and reach more customers efficiently.
Yes, shipments destined for the U.S. are shipped from our Canadian facilities and directly inducted into our US sort facilities, allowing you to leverage the benefits of Section 321.
With Section 321, you can significantly reduce or eliminate import duties and tariff costs. As experts based in Canada, GoBolt offers direct injection and fulfillment center solutions to help you bypass tariffs and deliver orders directly to US shoppers. Learn everything you need to know about Section 321 in our blog post.
Yes, GoBolt supports zone skipping, a strategy that reduces shipping costs and speeds up delivery by sending bulk shipments directly to a hub near the destination. Learn more about zone skipping and why you need it.
Yes, GoBolt is equipped to handle both large-scale and high-volume shipments, as well as market expansion needs. Our advanced logistics infrastructure and technology enable us to manage complex supply chain requirements effectively, ensuring that your business can scale efficiently and enter new markets with confidence. Read our customer stories.
GoBolt is equipped to handle peak season demand with scalable solutions. Our fulfillment centers are designed to adjust capacity based on demand, ensuring that we can manage high volumes of inventory and orders efficiently during busy periods.
Our network includes major carriers such as FedEx, UPS, DHL, Canpar, Canada Post, USPS, Passport, Cirro, LSO, Warp, and Pitney Bowes. By leveraging these partnerships, we secure discounted postage rates for our merchants, enabling them to offer competitive shipping options while maintaining cost efficiency.
No, GoBolt’s last mile delivery services are available for brands who fulfill their own orders or use a different 3PL.
Last-mile delivery refers to the final step in the delivery process, where goods are transported from a distribution hub to the end customer. GoBolt specializes in making this process as efficient and eco-friendly as possible. Learn everything you need to know in our last mile carrier blog post.
Yes, GoBolt can coordinate pick-ups directly from your fulfillment center. We’re equipped to seamlessly integrate with your operations, ensuring that your inventory is efficiently transported to the final destination.
GoBolt offers various delivery options, including next-day, and scheduled deliveries. Shoppers can choose the option that best fits their needs and preferences.
For big and bulky items like furniture and appliances, GoBolt offers flexible delivery service options such as to-the-door, threshold, room of choice, and white glove.
GoBolt has a dedicated team to manage delivery exceptions and issues. If a problem arises, such as a missed delivery or address issue, our team works to resolve it promptly and keep customers informed. See how GoBolt handles these occurences in our delivery exceptions blog post.
GoBolt ensures high-quality driver partners through rigorous background checks and robust quality control measures, extending your brand experience to the customer’s doorstep. We proudly maintain a stellar 4.6 out of 5 Google review rating, based on over 14,000 reviews, demonstrating our commitment to exceptional service and customer satisfaction.
Yes, GoBolt integrates with leading returns partners, offering a seamless process for managing returns from receiving to final processing and restocking, ensuring efficiency and convenience for both merchants and their customers.
Check out our list of returns partners.
GoBolt is committed to sustainability by employing eco-friendly practices such as electric delivery vehicles, route optimization, recycled packaging and emission sequestering, all in an effort to reduce carbon emissions. Visit our sustainability page to see our commitments and monthly sustainability report.
GoBolt’s EV delivery percentage typically ranges from 40-60 percent. Visit our sustainability page to see our monthly report.
Scope 3 emissions come from activities that the merchant doesn’t own or control but still influences through their supply chain. For example, Scope 3 emissions are created by the gasoline used in the vehicles used to deliver their goods to shoppers during the final mile. Through GoBolt’s use of electric vehicles and carbon sequetration program, we help brands drastically reduce their Scope 3 emissions. Visit our Scope 3 emissions blog, or our Holt Renfrew case study to learn more.
GoBolt has developed a distance-based framework to accurately measure Scope 3 emissions from non-electric vehicle (EV) deliveries. We partner with veritree to offset these emissions by supporting verified nature restoration projects, such as tree planting. Through this collaboration, GoBolt ensures that their emissions are sequestered and provides merchants with real-time insights into the impact of their environmental initiatives.
GoBolt leverages cutting-edge technology such as automated route optimization and real-time tracking to improve delivery accuracy, delivery experience, and efficiency.
Yes, GoBolt provides real-time tracking for all deliveries, allowing shoppers to monitor the progress of your shipments and receive updates on their status. Learn more about our last mile tracking technology in our blog post.
Our route optimization software uses advanced algorithms to plan the most efficient delivery routes. This reduces delivery times, lowers fuel consumption, and enhances overall delivery reliability. Visit our route optimization blog post for more information.
GoBolt takes data security seriously. We employ industry-standard encryption, secure data storage, and regular security audits to protect your information.
If you own a logistics company and want to deliver with GoBolt, you can start by filling out our operator forms. We’re always looking for energetic Independent and Fleet Operators who can meet the demands of our delivery service.
You can track your order by entering your tracking number on our Track Your Shipment portal. You’ll receive real-time updates on your delivery status.
If you encounter any issues with your delivery, please visit our Customer Support portal where you can track, change your delivery or contact our customer service team immediately. We are here to resolve any problems and ensure a positive experience.
Please contact the merchant that you originally purchased from as they must give us direct approval to schedule your order’s return. Once approved, we will then handle the returns process.
We value your feedback. You can provide it directly by filling out our Feedback Form or you can submit a review on Google or Trustpilot. Your input helps us improve our services.
GoBolt’s pricing is tailored to each merchant’s specific needs, taking into account factors such as shipment volume, delivery frequency, and the level of service required. For detailed pricing information, please fill out our Get A Quote form.
No, GoBolt prides itself on transparent pricing. All fees and costs will be clearly outlined in your service agreement.
Getting started with GoBolt is simple. Simply set up a call with our team to discuss your needs, and we’ll create a customized logistics plan for your business.
GoBolt uses a tired onboarding approach to help set merchants up for success from day one. Check out more about our onboarding process in our blog post.
The setup time varies depending on the complexity of your needs, but we strive to have most customers fully operational within a few weeks.
Yes, GoBolt’s solutions are designed to integrate with your existing systems and processes. We provide full support during the integration phase to ensure a smooth transition. Check out a list of integration partners.
Yes, GoBolt adheres to all relevant industry regulations and standards. We prioritize compliance to ensure that our services meet the highest quality and safety benchmarks.
GoBolt is committed to protecting your data privacy. We comply with all applicable data protection laws and have strict policies in place to safeguard your information. Please read our privacy policy for more information.
The setup time varies depending on the complexity of your needs, but we strive to have most customers fully operational within a few weeks.
Yes, GoBolt’s solutions are designed to integrate with your existing systems and processes. We provide full support during the integration phase to ensure a smooth transition. Check out a list of integration partners.
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