OBJECTIVE AND SCOPE OF POLICY
Our goal is to collect, use and disclose only that information reasonably required to enable us to provide the particular product or service that you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback and for other purposes further described in this Policy. If you have provided us with contact information, we will maintain the confidentiality of your contact information and use it only for the purposes for which we have collected it, unless you agree that we may disclose it to other third parties (subject to the exclusions we have listed below).
ACCEPTANCE OF TERMS
COLLECTION OF INFORMATION
Three types of information may be collected on the Site: Personal Information, Non-Personal Information, and Cookies.
(a) Personal Information
Personally identifiable information, such as your name, address, e-mail address, credit card information. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you will not be able to use certain features of the Site and/or Services and you will not be able to engage in transactions through the Site. We collect the following information about you and your use of our Site and Services in order to create a better, more personalized experience for you: Personal information: an account name or nickname selected by you or assigned by us, your email address, your name (if provided) a password selected by you, your physical address, your billing address, your phone number, your postal or zip code; and Storage box information: for each storage box registered by you, you may choose to create and store a short description or statement which may be viewed by Bolt; Location data: when you use the Site and Storage Services, we may access, collect, monitor and/or remotely store “location data,” including location data that you directly provide to us. Location data allows us to provide the Site and Storage Services (e.g., pick up and deliver your Goods), and may also convey to us information about how you browse and use the Site and Storage Services. Some features of the Site, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled. The following is a non-exhaustive list of the main means by which Bolt may collect Personal Information on this Site: Communications from you to Bolt; Postings you make on the public areas of the Site (future blog); Purchase of Services; Customer support; Use of the Services; and Surveys. We also may receive Personal Information from our business partners and other third parties, provided that such third parties confirm to us that their use of the Personal Information conforms to applicable privacy laws.
(b) “Non-Personal Information”
Information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Site, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on this Site, and information volunteered by the user, such as survey information, is also considered Non-Personal Information. Business contact information such as the name, title, business address or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
USE OF PERSONAL INFORMATION
Bolt collects Personal Information mainly for the following purposes: To contact and correspond with you; and To enable your use of the Services. To understand your needs and develop and recommend suitable products and services; To process transactions and payments; To facilitate and enhance your use of the Site; and To meet legal and regulatory requirements. Your Personal Information will not be used for any purpose other than those above mentioned without your consent. Bolt does not actively collect personally identifiable user information for the purpose of sale or marketing in a way that specifically identifies the individual. We do not sell our customer lists.
DISCLOSURE OF INFORMATION
OUTSIDE PARTIES AND SITES
The security of your Personal Information is important to us. We use commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. In particular, all Personal Information contained in messages sent when using the Services encrypted during transmission to Bolt is using industry standard authentication and encryption technologies. We protect the Personal Information you give us by putting it behind multiple levels of firewalls, with active intrusion detection systems. You can help protect the security of your Personal Information. For instance, never give out your password to another person, and remember to log out of your account and close your browser window when you finish using the Site, so that other people using the same computer won’t have access to your Personal Information. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
RETENTION OF PERSONAL INFORMATION
CHANGES TO THIS POLICY
ACCESS AND ACCURACY
You have the right to access your Personal Information to verify the Personal Information that we have collected in respect of you. Upon receipt of your written request, we will provide you with a copy of your information. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will enable you to revise the Personal Information as appropriate. Having accurate Personal Information about you enables us to give you the best possible service. You can help us ensure the accuracy of the data we hold about you by keeping us informed of any changes such as a change of address or telephone number.